Our 30-Day Lowest Price Guarantee
We stand by our prices.
We'll match the price if you find a better price — on immediately available products — at our online or local competitor’s stores.
How Our 30-Day Price Match Guarantee Works
- We guarantee the most competitive pricing at the time of purchase or up to 30 Days post-purchase by matching the rates of local retail competitors during the point of sale. This includes brick-and-mortar stores in your area, along with their online prices. Remember that we only match prices for items shipped and sold by local competitors and these top three online retailers: Amazon.com, WebstaurantStore.com, and RestaurantDepot.com.
- Please note that our price match guarantee applies only to new items and excludes open-box or clearance items. Each customer is entitled to one price match per item, and the items in question must be identical. Only the pre-tax price will be considered for the price match.
Our 30-Day Price Match Guarantee Does Not Cover
- Sale items during Thanksgiving week or the Monday following Thanksgiving
- Third-party seller products and or third-party seller-shipped products
- Exclusive pricing for loyalty programs or memberships
- Government exchange offer prices
- Competitor promotions (pre-orders, liquidations, specials, sales, trade-ins, bundles)
- Service-based competitor offers (delivery, installation)
- Financing deals
- Limited quantity item advertisements
- Coupons, out-of-stock, open-box, clearance, pre-owned, refurbished products
- Credit card deals, gift card promotions, membership-related discounts, voice-only offers
Frequently Asked Questions
To submit a price match request, start a live chat or call us at 1-855-838-1010
Does Restaurantsuppy.com Offer Price Matching?
Yes, RestaurantSupply.com offers price matching. They have a 30-Day Price Match policy that allows customers to request a price match on an identical item. The price match is limited to one item per customer, and only the pre-tax price is considered. This policy ensures that customers get the best possible purchase deal.
What evidence can I offer to show the price?
In order to support the price, customers can provide evidence by presenting the advertisement to the customer service representative of RestaurantSupply.com. If the offer is available online, customers can share the web address from a major retail store's website with the representative. It is important to keep in mind that the restaurant supply may contact the store to verify the validity of the deal, confirm the lower cost, and ensure that the product is still available in stock.
What is a local food service competitor?
A local retail competitor must be an authorized retailer to market a particular item to be eligible for this price match. The merchandise must also fulfill the following criteria:
- New
- Factory-staled
- Covered by warranty
Does RestaurantSupply.com offer prices matching prices found in warehouse clubs?
RestaurantSupply.com will match the prices of warehouse clubs and national dealers, such as U.S. Food, Edward Don, and Sysco, so long as the offer meets the requirements of the Price Match Guarantee. The item must be immediately available for purchase from the club or dealer, and a customer service representative must be capable of verifying the offer in real time. A screenshot of the offer is not considered valid proof.
Is it possible for RestaurantSupply.com to price match below the current listed price?
Yes. However, the item must:
- Be identical
- Be immediately available
- Meet all other criteria as outlined in this guarantee
What about price-matching services?
RestaurantSupply.com cannot give price matching with other companies due to the various services each offers. These services include such things as financing, delivery, and installation.
What happens if the item is no longer available?
RestaurantSupply.com will not match the price of a product if it is out of stock or labeled as having "limited quantities available" or a similar indication. Additionally, if RestaurantSupply.com advertises the item with a message such as "limited quantities available," it will not be eligible for a price match.
What about promotions where items are given away for free with a purchase?
RestaurantSupply.com does not honor promotional offers such as "buy one, get one free" or any comparable phrases, including those that entail the distribution of gifts.
What about options available that involve financing?
RestaurantSupply.com does not offer price matching for financing offers from other companies. Additionally, if an offer necessitates using a credit card issued by a different provider, RestaurantSupply.com does not extend its price match guarantee to that particular offer.
Is it possible to take advantage of RestaurantSupply.com’s no or low-interest financing if I use the price match guarantee?
Yes.
Does RestaurantSupply.com offer price matching for exchange and trade-in deals?
RestaurantSupply.com does not provide a trade-in discount through price matching.
What do we need to consider when looking at coupons from our competitors?
RestaurantSupply.com is unable to honor discounts offered by other retailers.
Can you use a coupon and still receive a price match?
At RestaurantSupply.com, customers cannot simultaneously utilize a voucher code and avail themselves of the price-matching service. Combining a coupon with a discounted item obtained through the price-matching service is not permitted by RestaurantSupply.com
What about discounted promotions through closing down sales or liquidation?
RestaurantSupply.com does not offer price adjustments to match going out-of-business or liquidation sales. These sales typically feature clearance items, which fall outside the scope of the RestaurantSupply.com Price Match Guarantee.
What is the situation with regard to sales tax?
RestaurantSupply.com pledges to provide competitive pre-tax prices, adhering to a strict policy that excludes sales taxes from price calculations and prohibits the exclusion of taxes to match prices. In addition, they possess the prerogative to conduct periodic assessments of their Price Match Guarantee and retain the right to modify the terms and conditions as deemed necessary.
Effective Date: January 1st, 2023